FAQs

What types of products do you offer?

Jonathan Cole Beauty & Grooming specializes in premium beauty and grooming products, including luxurious diffusing oils inspired by renowned hotels. Our offerings are designed to enhance the sensory experience and elevate self-care rituals.

How do I use the diffusing oils?

To use our diffusing oils, simply add a few drops to your diffuser according to the manufacturer's instructions. The oils are formulated to create a serene atmosphere, transforming your space into a tranquil retreat.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in the original packaging. Please contact us to initiate a return.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including personal care goods, perishable items, and custom products. Additionally, we do not accept returns on sale items or gift cards.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

Can I exchange an item?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and make a separate purchase for the new product once the return is accepted.

How can I contact customer service?

You can reach our customer service team by emailing us at info@jonathancole.pro or by calling us at 786-935-4003. We are here to assist you with any inquiries or concerns.

Where are your products shipped from?

All products are shipped from our location in Miami, Florida. We strive to ensure timely delivery and provide tracking information for your orders.

Do you offer international shipping?

Currently, we primarily focus on domestic shipping within the United States. Please check back for updates regarding international shipping options in the future.